Frequently Asked Questions


1. Do you only stock items that are of UK origin?
We offer products from the UK as well as other country origins. If you cannot see your product of interest on our website, please email us your requirements on sales@nasco-uk.com.

2. Do you stock any short-dated goods?
We regularly have short dated items on promotion. Please subscribe to our mailing list and we can keep you updated on these promotions.

3. Do you offer any discounts on first orders?
Our prices are very competitive, however, depending on your order quantity we may be able to offer you an additional discount on your first order.

4. How many cases fill a 20ft and 40ft container?
This depends on the individual items as each product has its own unique weight and volume. As you proceed with your order, the indicator on the top of the page will give you an idea of how much space there is remaining in your container.

5. What is the maximum limit allowed to load in containers?
The maximum weight and volume for container sizes are approximately as follows:

  • 20ft container - Weight: 26000 kgs, Volume: 30 CBM
  • 40ft HC container - Weight: 26000 kgs, Volume: 70 CBM
  • 20 Reefer container - Weight: 26000 kgs, Volume: 26 CBM
  • 40ft Reefer container - Weight: 26000 kgs, Volume: 62 CBM

6. What shelf life do the products generally have?
As we usually buy directly from the manufacturers we are able to retain much of the manufacturer’s original shelf life. For products currently in our warehouse, we can provide you with exact expiry dates.

7. Can you load goods without pallets?
Yes, we can load goods as requested: palletised, hand-balled or a mix of both. Please specify which you would prefer so that we can load accordingly.

8. What documentation can you provide?

We provide all standard shipment documents such as the Invoice, Packing List and Bill of Lading. Depending on the destination of goods, we can also supply the Certificate of Origin, Certificate of Free Sale, Health Certificate and EUR 1. We are also able to authorise documents from the relevant Chamber of Commerce if required. When placing your order, please specify what documents you require.

9. Can you provide images, barcode and pallet logistics for products?
This information can be provided upon request


10. What are the transit time for required ports and container prices?
The transit time and container prices for each destination vary. Please request this information from your Account Manager.


11. Can your provide FOB or CIF prices?
Yes CIF and FOB prices can be quoted upon request. Please quote the destination to receive a price.


12. What is the lead time for goods?
General lead time for most suppliers are 7 - 10 working days, however this may vary depending on the item. Confectionary items usually have a longer time of around 3 - 4 weeks. Lead time for goods can be provided prior to confirming your order.


13. Do you have any special/seasonal promotions?
Our regular promotions run triweekly and we also have weekly special promotions. Additionally, we run seasonal promotions for Easter, Eid and Christmas. If you are interested in our promotional items, please subscribe to our mailing list.


14. Do you provide goods by air freight also?
Yes, we also provide goods by air freight. Please send across your enquiry from the website and email us on sales@nasco-uk.com specifying that you require the goods by air freight.


15. What are your payment terms?
Our payment terms are 30% deposit on confirmation of order and 70% balance prior to collection/on scanned copy of BL.


16. How many items can I mix in one container?
It’s up to you; you can take a container with only one item only or a mix of a 100 different items. We can load as per your requirement.


17. What is your minimum order requirement?
If you are based in UK/Europe, minimum order requirement is £3000. If you are based out of Europe, the minimum requirement is 1x20ft Container or £ 3000 if you are willing to take goods by air freight.

18. How should I place my first order on website?

Please create an account on the website, find your products and add the relevant quantities to your basket. If you're unsure on the steps, please give us a call on 020 85712333 or email us at sales@nasco-uk.com and we will be happy to guide you through the steps.


19. Who should I contact if the website does not work properly?
Please call us on 020 85712333 or email us at sales@nasco-uk.com and we will be able to assist you.


20. I am new to UK products and do not know about the products but would like to start buying. Please confirm how I can start?

You can email us your details on sales@nasco-uk.com and we will send you our full product list with the list of fast moving products for your market. If you find anything of your interest we will be more than happy to assist you with the best prices.


21. I requested a quote some time ago but have not received a reply yet. What should I do?
Please contact us on 020 85712333 or email us on sales@nasco-uk.com as there may be a chance we might have not received your order or we are in the process of completing the quote for you.


22. What should I do if the items I require items are not available on your website?
Please email us your requirements at sales@nasco-uk.com and we will try to source those items for you.